Orders placed through BookMaven are processed by an authorised payment provider, who acts as the merchant of record for our transactions. This means the payment provider — not BookMaven directly — handles the checkout, billing, receipts, and the processing of any refund.
If you are not satisfied with your purchase, you may request a full refund within fourteen (14) days of the original purchase date. This applies to your full order with no exceptions and no conditions attached.
To request a refund, contact us at contact@bookmaven.pro with your account email and order details, or reach out to our payment provider directly using the contact information on your purchase receipt. We'll coordinate the request on your behalf and keep you updated until it's resolved.
Approved refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it can take a few business days for the refunded amount to appear on your statement after it has been processed.
You can cancel your subscription at any time from your account settings. Once cancelled, your subscription remains active until the end of the current billing period, and you will not be charged for the next cycle.
If you have any questions concerning this policy, please contact us at contact@bookmaven.pro.